Identifying and Managing High Conflict Personality Clients
How quickly are you able to identify high-conflict personalities? Do you know the signs? More importantly, what can you do about it?
High-conflict personality types comprise 10% to 12% of the general population and a significant proportion of a lawyer's, accountant's and other advisor's practice. How these relationships are managed can either make or break your working relationships.
This video presents approaches to help professionals identify and better manage the four most common high-conflict personalities, including borderline, histrionic, narcissistic, and antisocial.
For these clients, the drive for conflict arises from their personalities, rather than the business deal, issues or amount of money involved. Lifelong patterns of blaming others and not taking responsibility for one's actions are among the factors at play.
PAUL FISHER is a full-time mediator in private practice in Los Angeles. His practice focuses on trusts & estates, and business and real estate conflicts with an emphasis on high-conflict personality driven disputes. He is an adjunct professor of law at the Straus Institute for Dispute Resolution at Pepperdine University, a nationally published author and frequent speaker at the national level.
DR. CHRISTINE FOREST is a psychiatrist in private practice, specializing in mood disorders. She is on the faculty at Cedars-Sinai Medical Center, Los Angeles, and mentors and supervises residents for the outpatient rotations in eclectic psychotherapy and psychopharmacology.